FAQs
Frequently Asked Questions (FAQ)
1. What is SOULGRIP?
SoulGrip is your go-to destination for unique and high-quality products designed to elevate your GYM NEED. We offer a diverse range of items including DEALIFT SHOE,WRISTSTRAP , DEADLIFT STRAP, BELT AND MANY MORE.
- How can I contact SOULGRIP?
You can reach our customer support team via:
- Email: support@soulgrip.in
- Phone: +91-9798964697
- Contact Form: Available on our Contact Us page.
3. Where do you ship?
We offer shipping across India. For international shipping options, please contact our customer support team for details.
4. What are the shipping charges?
Shipping charges vary based on the destination and weight of the items. You can view the shipping costs during the checkout process before finalizing your order.
5. How long will my order take to arrive?
Delivery times depend on your location and the shipping method chosen. Typically, orders within India are delivered within 5-7 business days. For more remote areas, it may take a bit longer.
6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through our Order Tracking page.
7. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 1 hour of placement. To request changes or cancellation, please contact our customer support team immediately.
8. What is your return policy?
We accept returns within 14 days of receipt for items that are unused, in their original packaging, and with the receipt or proof of purchase. Certain items such as personalized products or final sale items may not be eligible for return. For more details, visit our Return Policy page.
9. How do I initiate a return?
To initiate a return, please contact our customer support team to receive instructions and a return authorization number. You will need to send the item back to us using the provided shipping label.
10. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately with photos of the damage and your order details. We will arrange for a replacement or refund as per our Return Policy.
11. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them from our Gift Cards page.
12. How can I apply a discount code?
You can apply a discount code during the checkout process. Enter your code in the designated field on the checkout page and click "Apply" to see the discount reflected in your order total.
13. How do I create an account with SoulGrip?
Creating an account is easy. Click on the "Sign Up" button at the top of our website and provide your details. Having an account allows you to track orders, save your favorite items, and manage your personal information.
14. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, net banking, and digital wallets. For a full list of accepted payment methods, please visit our Payment Information page.
15. Is my personal information secure on your site?
Yes, we take your privacy seriously. Our website uses secure encryption technologies to protect your personal and payment information. For more details on how we protect your data, please read our Privacy Policy.
16. How can I unsubscribe from your newsletter?
If you wish to unsubscribe from our newsletter, you can click the "Unsubscribe" link at the bottom of any newsletter email, or you can manage your preferences in your account settings.
If you have any other questions or need further assistance, don’t hesitate to reach out to our customer support team.
